Citizen Charter (click to download this page)

Vision

An economically viable, stable and self reliant Autonomous Region consistent with the aspirations, values and culture of Muslims and other indigenous cultural communities with its jurisdiction


Mission

To promote the general well-being of the people of the Autonomous Region in Muslim Mindanao; to achieve equitable distribution of wealth and to attain an ecologically-balanced environment and by transforming the Autonomous Region into an agro-industrial Region in the country anchored on its rich agricultural and natural resources through encouragement of local and foreign investments and markets; and attain competitive productivity and products quality.


Performance Pledge

We, the officials and employees of the Office of the Regional Board of Investments, Autonomous Region in Muslim Mindanao, do hereby PLEDGE to:

Deliver quality service regardless of creed, gender and traditions;

Transparent and accountable in the performance of our duties by giving access to information on our policies, programs and services through our website ( www.rboi.armm.gov.ph);

Observe official working hours Mondays to Fridays from 8:00 am to 5:00 pm and beyond if necessary to ensure that clients' needs are attended promptly and effectively with proper identification;

Maintain an attitude of diligence and courtesy towards all clients.

We commit ourselves to serve without reservation


Contact Information

For inquiries, you may contact us at Public Assistance/Complaints Desk:

Postal Address RBOI Bldg., ARMM Complex, Cotabato City, Maguindanao, 9600
Direct Line (064) 421-9202
Mobile 0918-9183586
Office of the Executive Director
0917-7226958
Technical Division
0917-3215122
Support Services Division
0917-7053587
Administrative Division
Email-Address rboi@armm.gov.ph

Frontline Service: Application for Registration for Availment of Incentives under Book 1 of the Omnibus
Investment Code (Executive Order 226)


Clients: Enterprises engaged in the following:

  • Manufacture, processing or production of goods (not mere assembly or packaging) not have been/not being produced in the Philippines on a commercial scale or uses a design/formula/scheme etc. of production which is new and untried in the Philippines;
  • Agri-aqua/forestry/mining activities determined to be feasible and highly essential to the attainment of goals for food and agri self-sufficiency;
  • Production of non-conventional fuels or manufactures equipment which utilize non-conventional source of energy
  • Activities included in the ARMM Investment Priorities Plan (IPP)

Requirements: Submit in four (4) sets:

1. Accomplished, signed and duly notarized Application Form 501 (Download form at www.rboi.armm.gov.ph)

2. Project Study/Simplified Project Report

3. Copy of the company/cooperative board resolution authorizing an officer/official representative to transact, execute, and sign in behalf of the applicant.

4. For existing firms, latest Audited Financial Statement (AFS) and Income Tax Return (ITR) for the past 3 years or for the period the applicant has been in operation if less than 3 years.

5. For single proprietorship: Business Name (BN) Registration with the DTI; For partnership and corporation: Registration with the Securities and Exchange Commission (SEC) and Articles of Incorporation and By-Laws:

6. Other documents that may be required by the specific activity in the Investment Priorities Plan (IPP)


Schedule of Availability of Service:

Monday to Friday, 8:00AM to 5:00PM (No noon break)

During Ramadhan: 7:00AM to 3:00PM


Application Fees:

 

Classification/ Project Cost Fees
Project cost not exceeding P4 million Php 1,510.00
Project costs exceeding P4 million but not over P20 million Php 3,010.00
Project cost exceeding P20 million but not over P50 million Php 4,510.00
Project cost exceeding P50 million Php 6,010.00

FEE for Certificate of Registration
1/10 1% of project cost but not less than PhP 3,000 and not exceeding PhP15,000.00

(*Additional P10.00 per P.D. 200 as amended by P.D. 1856)


Total Processing Time:
19 working days from date of official filing/acceptance of complete application
(processing time should not exceed 20 working days)

Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of Step
1 Proceed to Technical Division and secure application form or download form at www.rboi.armm.gov.ph Issue application form and list of requirements Technical Division/ Elisa M. Ibrahim/ Hazzanar D. Muhammad/Jun M. Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
2 File application. Proceed to Technical Division and submit four (4) sets of documentary requirements composed of duly accomplished application form (Form 501) and complete set of supporting documents Check if the documents are complete

If complete, issue Order of Payment and acknowledgement receipt

If not complete, advise client to complete lacking requirements

Officially receive the application
Technical Division Adneen Y.Andung/ Jun M. Macalawan   4 hours
3 Proceed to the Cashier, present the Order of Payment and pay filing fee Receive payment and issue official receipt Administrative Division/ Melonilia L.Tato/ Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City (in front of Technical Division) 10 minutes
4 Proceed to Technical Division and present Official Receipt Check OR and require applicant to publish client's application for registration twice in a local newspaper Technical Division/ Adneen Y.Andung/Jun M. Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 30 minutes
5 Publish "Notice of Filing of Application for Registration" in a local newspaper       10 working days
6 Proceed to Technical Division and submit the published newspaper (Notice of Publication) Receive and check published newspaper (Notice of Publication) Technical Division/ Adneen Y.Andung/ Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
    Evaluate and process application. Submit the evaluation report to ManCom Technical Division/ Adneen Y.Andung/ Jun M. Macalawan   5 working days
    Review, and check the evaluation report and endorses to the Board of Governors for final action Office of the Chairman/Managing Head Atty. Ishak V. Mastura/ Moner K.Dumama Boardroom RBOI Bldg., ARMM Complex, Cotabato City 4 hours
    Approve application Members of the Board of Governors   4 hours
    Send client a letter of approval with terms and conditions (pre- registered requirement) for client's acceptance

Within 30 days, client should reply
Office of the Chairman and Managing Head and Office of the Executive Director Atty. Ishak V. Mastura/ Moner K.Dumama RBOI Bldg., ARMM Complex, Cotabato City 1 day
7 Accept terms and conditions through resolution (through personal or courier) After acceptance, advise client to pay the registration fee. Issue order of payment. Technical Division Adneen Y. Andung/ Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 4 hours
8 Proceed to Cashier and pay registration fee Issue official receipt Administrative Division/ Melonilia L. Tato/ Jun M.Macalawan RBOI Bldg., ARMM Complex, Cotabato City (in front of Technical) 5 minutes
    Prepare Certificate of Registration Technical Division Adneen Y. Andung/ Jun M.Macalawan RBOI Bldg., ARMM Complex, Cotabato City 3 hours
    Affix signatures for final approval Board Secretary and RBOI Chairman Jaime A. Nartatez/Atty. Ishak V.Mastura RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
9 Receive the Certificate of Registration and the signed terms and conditions Issue Certificate of Registration and terms and conditions Office of the Chairman/Atty. Ishak V. Mastura RBOI Bldg., ARMM Complex, Cotabato City 30 minutes

CLICK TO DOWNLOAD - Application Form for Registration (Form 501)


Frontline Service: Application for Importation of Capital Equipment and Machineries


Clients: RBOI-registered enterprises with a license to operate a Custom's Bonded Manufacturing Warehouse


Requirements: Submit in four (4) sets:


1. Accomplished, signed and duly notarized application form

 

2. Copy of the List of Equipment, Spare Parts and/or Accessories Being Applied for

 

3. Copy of the Estimated Cost, Taxes and Duties

 

4. Copy of List of Existing Machinery and Equipment with the same description, end user or function or the ones being applied for. (Note: This form must be accomplished only if the firm has existing machinery or equipment with same description and functions being applied for )

 

5. Pro forma Invoice

 

 


Note: All forms can be downloaded at www.rboi.armm.gov.ph


Schedule of Availability of Service:
Monday to Friday, 8:00AM to 5:00PM (No noon break)
During Ramadhan: 7:00AM to 3:00PM


Application Fee: P1, 500.00


FEE for Certificate of Importation:
1/2 of 1% of the duties waived but not less than PhP 300.00 and not exceeding PhP15,000.00


Total Processing Time:
Three (3) working days upon receipt of complete documents. (Processing time not to exceed 5 working days)


How to avail of the service:
Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of Step
1 Proceed to Technical Division and secure application form Issue application form and list of requirements Technical Division/ Adneen Y.Andung/ Jun M. Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
2 Proceed to Technical Division and submit duly accomplished and notarized application form together with supporting documents (pro forma invoice) Check if the documents are complete

If complete, issue Order of Payment for filing fee

If not complete, advise client to comply lacking requirements
    4 hours
3 Proceed to the Cashier, present the Order of Payment and pay filing fee Issue official receipt Administrative Division/ Melonilia L.Tato/ Jun M.Macalawan RBOI Bldg., ARMM Complex, Cotabato City (in front of Technical Division) 10 minutes
    Evaluate and process the application.

Issue Order of Payment
Technical Division/ Adneen Y. Andung/Jun M.Macalawan RBOI Bldg., ARMM Complex, Cotabato City 2 working days
4 Proceed to cashier, present Order of Payment and pay for CA Receive payment and issue official receipt Administrative Division/ Melonilia L.Tato/ Jun M.Macalawanr   10 minutes
    Prepare Certificate of Authority to Import (CA) Technical Division/ Adneen Y.Andung/Jun M.Macalawan   4 hours
    Affix signature for approval Office of the Chairma/ Atty. Ishak V.Mastura   5 minutes
5 Receive Certificate of Authority to Import Issue Certificate of Authority to Import Technical Division/ Adneen Y.Andung/Jun M. Macalawan   10 minutes

CLICK TO DOWNLOAD - Application Form for Importation of Capital Equipment, Spare Parts and Accessories Under EO 70.


Frontline Service: Application for Employment of Foreign Nationals


Clients: : All RBOI-registered enterprises employing foreign nationals


Requirements: Submit in four (4) sets:


1. Application Form (Download Form at www.rboi.armm.gov.ph)

2. Basic Information of the foreign national (Download Form at www.rboi.armm.gov.ph)

3. Photocopy of passport of the foreign national to be employed

4. Basic Information of two (2) Filipino workers to be trained by the foreign national applying for employment

5. Endorsement from DOLE of approved application of foreign national

 


Schedule of Availability of Service:
Monday to Friday, 8:00AM to 5:00PM ( No noon break)
During Ramadhan: 7:00AM to 3:00PM


Application Fee: P1, 500.00


FEE for Certificate of Importation:
½ o f 1% of the duties waived but not less than PhP 300.00 and not exceeding PhP15,000.00


Total Processing Time:
Four (4 ) days and 5 hours upon receipt of complete documents. (Processing time not to exceed 5 working days)


How to avail of the service:
Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of Step
1 Proceed to Technical Division and secure application form Issue application form and list of requirements Technical Division/ Adneen Y. Andung/ Jun M.Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
2 Proceed to Technical Division and submit duly accomplished and notarized application form together with supporting documents Check if the documents are complete and issue Order of Payment for filing fee     4 hours
3 Proceed to the Cashier, present the Order of Payment and pay filing fee Issue official receipt Administrative Division Melonilia L.Tato/ Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City (in front of Technical Division) 10 minutes
4 Proceed to Technical Division and present the official receipt Issue template for notice of publication and require to publish in a local newspaper Technical Division/ Adneen Y.Andung/Jun M. Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 20 minutes
5 Publish "Notice of publication for Employment of Foreign Nationals" in a local newspaper       2 days
6 Proceed to Technical Division and submit the published newspaper (Notice of Publication) Receive and check published newspaper Technical Division/ Adneen Y.Andung/Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
    Prepare endorsement to Department of Justice copy furnished Bureau of Immigration and Deportation Technical Divison/ Adneen Y.Andung/Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 2 working days
    Affix signature for approval RBOI Chairman Ishak V.Mastura/Moner K. Dumama RBOI Bldg., ARMM Complex, Cotabato City Room 4, RBOI Bldg., ARMM Complex, Cotabato City 5 minutes
7 Receive endorsement Release endorsement Technical Division/ Adneen Y.Andung/Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes

CLICK TO DOWNLOAD - Application Form for Employment of Foreign Nationals

CLICK TO DOWNLOAD - Basic Information on Employment of Foreign National


Frontline Service: Application for Certificate of Entitlement (COE) for Income Tax Holiday (ITH) under Executive Order 226


Clients: All RBOI-registered enterprises with ITH entitlement


Requirements: Submit in four (4) sets:

1. COE application form

2. Updated Reports
o Annual Report of previous year
o Semi Annual Report of previous year
o General Information Sheet (GIS)
o Audited (or unaudited) financial statement (AFS) of previous year

3. Certificate of tree planting completion

4. Corporate social responsibility (CSR) program, if applicable

5. Other relevant certifications


Schedule of Availability of Service:
Monday to Friday, 8:00AM to 5:00PM (No noon break)
During Ramadhan: 7:00AM to 3:00PM


Application Fee: Php 1,500.00


Total Processing Time: Two (2) working days, one (1) hour and 30 minutes upon receipt of complete documents.


How to avail of the service:
Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of Step
1 Proceed to Technical Division and secure application form Issue application form and list of requirements Technical Division/ Adneen Y. Andung/Jun M Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
2 Proceed to Technical Division and submit duly accomplished and notarized application form together with supporting documents Check if the documents are complete and issue Order of Payment

- Compute penalties if applicable
    10 minutes
3 Proceed to the Cashier, present the Order of Payment and pay filing fee Receive payment and issue official receipt Administrative Division/ Melonilia L.Tato/Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
4 Return to the Technical Division and submit a copy of the official receipt. Officially accept application and issue acknowledgement receipt Technical Division/ Adneed Y. Andung/ Jun M.Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
Evaluate the application and check compliance with Terms and Conditions of Registration Officially accept application and issue acknowledgement receipt Technical Division Adneen Y.Andung/Jun M.Macalawan 2 working days
Prepare Certificate of Entitlement (COE) 30 minutes
Affix signature for approval RBOI Chairman Atty. Ishak V.Mastura RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
5 Claim certificate of Entitlement Release certificate Technical Division/ Farida M.Biruar RBOI Bldg., ARMM Complex, Cotabato City 10 minutes

CLICK TO DOWNLOAD - Application Form for Availment of Income Tax Holiday under Executive Order No. 226


Frontline Service: Application for Certificate of Good Standing (Unique Reference Number)


Clients: All RBOI-registered enterprises with ITH entitlement


Requirements: Submit in four (4) sets:

1. Request Letter for URN

2. Updated Reports
o Annual Report of previous year
o Semi Annual Report of current year
o Audited (or unaudited) financial statement (AFS) of previous year


Schedule of Availability of Service:
Monday to Friday, 8:00AM to 5:00PM (No noon break)
During Ramadhan: 7:00AM to 3:00PM


Application Fee: Php 1,500.00


Total Processing Time: One (1) hour and ten (10) minutes upon receipt of complete documents.


How to avail of the service:
Step No Client Step Agency Action Responsible Office/ Position Location of Office Maximum Duration of Step
1 Proceed to Technical Division Issue list of requirements Technical Division/ Adneen Y.Andung/Jun M.Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
2 Proceed to Technical Division and submit letter of request with complete requirements Check if the documents are complete and issue Order of Payment     10 minutes
3 Proceed to the Cashier, present the Order of Payment and pay filing fee Receive payment and issue official receipt Administrative Division/ Melonilia L.Tato/ Jun M. Macalawan RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
    Prepare Certificate of Good Standing (URN) Technical Adneen Y.Andung/Jun M.Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 20 minutes
    Affix signature for approval RBOI Chairman Atty. Ishak V.Mastura RBOI Bldg., ARMM Complex, Cotabato City 10 minutes
4 Proceed to Technical Division and claim certificate Release certificate Technical Division Adneen Y.Andung/Jun M.Macalawan Technical Division, RBOI Bldg., ARMM Complex, Cotabato City 10 minutes

Procedure of filing complaints/feedback

Please let us know how we have served you by doing any of the following:

1. Accomplish our Feedback Form available in the office and put in the drop box at the table of the Officer-of the Day at the Public Assistance Complaint Desk. Feedback form can also be downloaded through our website at www.rboi.armm.gov.ph;

2. Send your feedback through email rboi@armm.gov.ph

3. Talk to our Officer of the Day at the Public Assistance Complaint Desk; or

4. Contact us directly through the following hotline numbers (064) 421 9202 or (064) 421 1591.

 

THANK YOU for assisting us continuously improve our services

CLICK TO DOWNLOAD - Client Feedback Form


Redress Mechanism

If you are not satisfied with our services, we shall immediately attend to your concern:

- Express apology and adopt measures to prevent it from recurring.

- Give written or oral explanation on the situation and offer remedial actions such as expediting service request and/or free and special delivery of documents.


Automatic Extension for Licences, Permits and Authorities Clause

"If the government office or agency fails to act on an application and/or request for renewal of a license, permit or authority subject to renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal. In this instance, the applicant shall be informed prior to the expiration of the original period that more time is required to evaluate the application or request. No automatic extension or extension shall apply to an expired permit, license, or authority covers activities which pose danger to public health, public safety, public morals, or public policy including but not limited to, national resource extraction activities."

(Rule VI, Section 6 of the Implementing Rules and Regulations of the Republic Act No. 9485, "An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor")


Citizen Charter (click to download this page)